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HVAC

No-heat call? Booked before they try the next shop.

Triages no-heat and no-cool calls, books tune-ups and install estimates, and puts maintenance-plan members first, 24/7.

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The VoiceValet valet holding a thermostat beside a house with an air conditioning unit
Sample call

Your valet, on the line.

A typical call to an HVAC company.

Your valet · HVACCall handled
CallerOur furnace quit overnight and the house is freezing. Can someone come today?
Your valetI'm sorry, let's get you warm. Is your thermostat showing anything, and does anyone in the home smell gas?
CallerNo gas smell. The thermostat's on but nothing's blowing.
Your valetThanks. Is it a gas furnace, and roughly how old? Are you on one of our maintenance plans?
CallerGas, about twelve years old. Yes, we have the plan.
Your valetPlan members get priority. I have a tech free today between 1 and 3 p.m. Shall I book it?
CallerYes, please.
Your valetYou're booked, 1 to 3 today. I've noted the age and that nothing's blowing, and I'll text you when the tech is on the way.
✓ No-heat call booked.
Valet ticketNo. 002

HVAC

No-heat triage, tune-ups and install leads, handled 24/7.

Your valet handles…

  • Triages no-heat, no-cool and CO calls
  • Books tune-ups and puts plan members first
  • Captures system type and age before dispatch
Books straight into
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Specialist from day one

Knows HVAC inside out.

Call sheetNew caller
  1. 01Is it heating or cooling, and what's it doing?
  2. 02Gas, electric or heat pump, and how old is the system?
  3. 03Are you on a maintenance plan?
  4. 04Anyone at home vulnerable to the heat or cold?
  5. 05Is this for a home or a business?
  6. 06When are you home for the visit?

Logged to the caller’s record before the call ends.

Questions it answersIn your words, from your own FAQ.
  • How much is a service call?
  • Do you offer maintenance plans?
  • Do you install heat pumps, and are there rebates?
  • How soon can you come out?

Urgent
Gas smell or CO alarm, no heat in freezing weather, no cooling in extreme heat with vulnerable people at home. Safety steps first, then your on-call person.

The problem

What's costing you right now.

  1. First cold snap buries dispatch in no-heat calls

  2. Tune-up season eating your CSRs' whole day

  3. After-hours no-cool calls going to voicemail

  4. Outsourced agents who don’t know your business. New faces every month, quality that swings.

The fixOne valet, on every line.
  • Separates gas smells and CO alarms from routine no-heat calls
  • Puts maintenance-plan members first in line
  • Books comfort-advisor visits for replacement quotes
  • Fills tune-up season without tying up your CSRs
See it take a call

One valet. Every kind of business.

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Always on duty

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The VoiceValet valet answering a call

Calls handled. Business booked.

Call answered2:14 AM · Vancouver