Every service call booked, even after close.
Answers your service line 24/7, books appointments by mileage and concern, schedules recalls, and sends sales calls to the right desk.
Your valet, on the line.
A typical call to a dealership.
Your valet · Car DealershipsCall handledCar Dealerships
Answers your service line 24/7, books appointments by mileage and concern, schedules recalls, and sends sales calls to the right desk.
Your valet handles…
- Answers every call and text 24/7
- Captures the details on the first call
- Books and follows up in your systems
HubSpot
Knows car dealerships inside out.
- 01Which vehicle, and roughly what mileage?
- 02What is the concern, or is it scheduled maintenance?
- 03Any warning lights, and are they flashing or steady?
- 04Will you need a shuttle or a loaner?
- 05When would you like to bring it in?
Logged to the caller’s record before the call ends.
- How do I book service?
- Do you offer a loaner or shuttle?
- Is my recall covered?
- How much is an oil change?
Urgent
A flashing check-engine light, grinding brakes or a car that stalled on the road: advise them to stop driving and arrange a tow or the first open slot. Safety steps first, then your on-call person.
What's costing you right now.
Service advisors pulled off the drive to answer phones
Recall and maintenance calls going to voicemail after close
Loaner and shuttle questions tying up the BDC
Outsourced agents who don’t know your business. New faces every month, quality that swings.
- Books service by the car's mileage and the concern
- Schedules open recalls and factory maintenance
- Answers loaner, shuttle and wait-time questions
- Sends sales and parts calls to the right desk
Calls handled. Business booked.