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Restoration & Water Damage

First to answer the 3 a.m. flood call.

Answers water, fire and mold emergencies 24/7, gets the source, the damage and the insurance details, and puts your on-call crew on the line.

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The VoiceValet valet with a clipboard and flashlight inspecting water damage beside drying equipment
Sample call

Your valet, on the line.

A typical call to a restoration company.

Your valet · RestorationCall handled
CallerMy basement is flooding. A pipe burst and water is still coming in.
Your valetI'm getting help to you now. Have you been able to shut off the main water valve?
CallerNo, I don't know where it is.
Your valetIt's usually near the water meter where the line enters the house. If you can't reach it safely, stay out of the water and away from outlets. How deep is it?
CallerA few inches, across the whole basement.
Your valetThanks. Is the home insured, and who's the insurer?
CallerYes, with Intact.
Your valetI'm transferring you to our on-call crew lead now with all of this. A crew can be there within the hour.
✓ Crew dispatched.
Valet ticketNo. 022

Restoration & Water Damage

Answers water, fire and mold emergencies 24/7, gets the source, the damage and the insurance details, and puts your on-call crew on the line.

Your valet handles…

  • Answers every call and text 24/7
  • Captures the details on the first call
  • Books and follows up in your systems
Books straight into
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Specialist from day one

Knows restoration inside out.

Call sheetNew caller
  1. 01Is it water, fire, smoke or mold?
  2. 02Is water still coming in, and is the main shut off?
  3. 03Which rooms are affected, and how deep is it?
  4. 04When did it start?
  5. 05Do you own or rent the property?
  6. 06Who's your insurer, and do you have a claim number?

Logged to the caller’s record before the call ends.

Questions it answersIn your words, from your own FAQ.
  • Do you work with my insurance company?
  • How fast can you get here?
  • Do I need to file a claim first?
  • Do you handle mold?

Urgent
Active water intrusion, sewage backup, fire or smoke damage, or anything affecting power, gas or safety.. Safety steps first, then your on-call person.

The problem

What's costing you right now.

  1. Homeowners calling the next company when you ring out at 3 a.m.

  2. Crews rolling out without knowing the water source

  3. Insurance details chased after the job has started

  4. Outsourced agents who don’t know your business. New faces every month, quality that swings.

The fixOne valet, on every line.
  • Talks callers through shutting off water safely
  • Captures source, extent and how long it's been wet
  • Collects insurer, claim number and adjuster details
  • Warm-transfers emergencies to your on-call lead
See it take a call

One valet. Every kind of business.

Cleaning ServicesMoving CompaniesJunk Removal
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Always on duty

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The VoiceValet valet answering a call

Calls handled. Business booked.

Call answered2:14 AM · Vancouver