Every tenant call answered, even at 2 a.m.
Opens work orders, sorts true emergencies from tomorrow's repairs, books showings and answers rent questions across every building you manage.
Your valet, on the line.
A typical call to a property manager.
Your valet · Property ManagementCall handledProperty Management
Opens work orders, sorts true emergencies from tomorrow's repairs, books showings and answers rent questions across every building you manage.
Your valet handles…
- Answers every call and text 24/7
- Captures the details on the first call
- Books and follows up in your systems
HubSpot
Knows property management inside out.
- 01Which property and unit are you calling about?
- 02Are you a tenant, owner or looking to rent?
- 03What's the issue, and when did it start?
- 04Is it okay for maintenance to enter if you're not home?
- 05Any pets in the unit we should know about?
- 06What's the best number to reach you?
Logged to the caller’s record before the call ends.
- Do you have any units available?
- How do I submit a maintenance request?
- How and when do I pay rent?
- Do you allow pets, and is there a fee?
Urgent
Flooding or an active leak, no heat in winter, fire or smoke, gas smell, sewage backup, a lockout, or a door or window that won't secure.. Safety steps first, then your on-call person.
What's costing you right now.
After-hours calls waking your on-call tech for clogged sinks
Showing requests sitting in voicemail while units stay vacant
Managers answering the same rent and lease questions daily
Outsourced agents who don’t know your business. New faces every month, quality that swings.
- Tells tenants, owners and prospects apart and routes each right
- Wakes the on-call tech only for real emergencies
- Gets permission to enter before a work order is sent
- Answers by building: amenities, parking, pet rules and fees
One valet. Every kind of business.
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Calls handled. Business booked.